Privacy Policy . ToS . AUP . Disclaimer of Warranties . Limitation of Liability . Cookie Policy . SLA
By using QCODE.MY platform, you ("Client" or "Controller") agree to the terms outlined in these Legal Policies & Disclaimers.
1. Privacy Policy
iMOOLAH NETWORK ("we", "us", "our") operates the QCODE.MY website and the QCODE.MY service. This page informs you of our policies regarding the collection, use and disclosure of personal data when you use our Service and the choices you have associated with that data.
1.1 Information Collection and Use
We collect several different types of information for various purposes to provide and improve our Service to you.
1.2 Types of Data Collected
**Personal Data**: We may collect personally identifiable information such as names, email addresses, phone numbers and billing information when you register for an account, make a purchase or interact with our customer support.
**Usage Data**: We may also collect information on how the Service is accessed and used. This usage data may include your computer's IP address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other diagnostic data.
**Tracking & Cookies Data**: We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device.
1.3 Use of Data
QCODE.MY uses the collected data for various purposes:
- To provide and maintain the Service
- To notify you about changes to our Service
- To allow you to participate in interactive features of our Service when you choose to do so
- To provide customer support
- To gather analysis or valuable information so that we can improve our Service
- To monitor the usage of our Service
- To detect, prevent, and address technical issues
1.4 Data Sharing and Disclosure
We may share your data with third-party service providers to help us operate our business and the Service, such as payment processors, data analytics providers and marketing partners.
We may disclose your personal data if required by law or in response to valid requests by public authorities.
1.5 User Rights
You have the right to access, correct, update, delete or restrict the use of your personal data. To exercise these rights, you can contact us at [email protected].
1.6 Data Security
We use commercially reasonable measures to protect the personal data we collect from unauthorized access, use, disclosure or destruction.
1.7 International Data Transfers
Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
1.8 Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.
2. Terms of Service (ToS)
These Terms of Service ("Terms") govern your use of QCODE.MY ("Service") operated by iMOOLAH NETWORK ("we", "us", "our"). Please read these Terms carefully before using our Service.
2.1 Acceptance of Terms
By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of the terms, you may not access the Service.
2.2 Service Description
QCODE.MY provides a QR Code generator service or SaaS (software-as-a-service) that allows users to create and manage QR codes through our online platform.
2.3 User Responsibilities
As a user of our Service, you agree to use the Service in compliance with all applicable local, state, national and international laws and regulations. You are responsible for all activities conducted through your account. Misuse of the Service includes, but is not limited to:
- Engaging in illegal activities
- Violating intellectual property rights
- Attempting to gain unauthorized access to the Service
2.4 Restrictions of Use
The Service is restricted from being used for:
- Creating QR codes for malicious websites or content
- Distributing viruses or malware
- Harassing or harming others
2.5 Payment Terms
If you subscribe to our paid Service, you agree to pay the applicable fees. Payments must be made via valid payment methods. Payments are non-refundable except as required by law.
2.6 Termination
We may terminate or suspend access to our Service immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users.
2.7 Liability Limitation
To the maximum extent permitted by law, iMOOLAH NETWORK and QCODE.MY shall not be liable for any indirect, incidental or consequential damages, including but not limited to lost profits, data loss or damage to computer systems resulting from the use of or inability to use the Service.
2.8 Governing Law
These Terms shall be governed and construed in accordance with the laws of Malaysia, without regard to its conflict of law provisions.
2.9 Changes to These Terms
We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
3. Acceptable Use Policy (AUP)
This Acceptable Use Policy ("AUP") outlines acceptable and unacceptable use of QCODE.MY ("Service") provided by iMOOLAH NETWORK ("we", "us", "our").
3.1 Prohibited Activities
Users of the Service may not:
- Use the Service for any unlawful purpose or to solicit the performance of any illegal activity
- Distribute viruses, malware or any other harmful applications or code
- Attempt to gain unauthorized access to any part of the Service, user accounts or networks connected to the Service
- Harass, abuse, or harm others using the Service
- Impersonate another person or entity
- Use the Service to share illegal, harmful or pornographic content
- Engage in conduct that is likely to disrupt or affect the functionality of the Service
3.2 Violations
ANY VIOLATIONS OF THIS AUP MAY RESULT IN IMMEDIATE SUSPENSION OR TERMINATION OF YOUR ACCOUNT. WE RESERVE THE RIGHT TO TAKE ANY APPROPRIATE LEGAL ACTION AGAINST USERS WHO VIOLATE THIS POLICY.
3.3 Changes to the AUP
We may revise this AUP from time to time. The most current version of the policy will be posted on our website.
4. Disclaimer of Warranties
QCODE.MY provides the Service "as is" and "as available" without any warranties of any kind, either express or implied. We do not guarantee that the Service will be uninterrupted, error-free or free of viruses or other harmful components.
To the fullest extent permitted by applicable law, iMOOLAH NETWORK and QCODE.MY disclaim all warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose. We make no warranties or representations about the accuracy or completeness of the Service or the content accessible through the Service.
4.1 Changes and Modifications
We reserve the right to modify or discontinue the Service at any time without notice. We will not be liable to you or any third party for any modification, suspension or discontinuation of the Service.
5. Limitation of Liability
To the maximum extent permitted by law, iMOOLAH NETWORK and QCODE.MY shall not be liable for any indirect, incidental or consequential damages, including but not limited to lost profits, data loss or damage to computer systems resulting from the use of or inability to use the Service.
In no event shall iMOOLAH NETWORK'S and QCODE.MY's aggregate liability exceed the amount paid by you, if any, for accessing or using the Service during the twelve months preceding the event giving rise to the liability.
5.1 Governing Law
These terms and your use of the Service are governed by the laws of Malaysia, without regard to its conflicts of law rules.
6. Cookie Policy
QCODE.MY ("we", "us", "our") uses cookies and similar tracking technologies to track the activity on our Service and hold certain information.
6.1 Types of Cookies Used
**Essential Cookies**: Necessary for the operation of the Service.
**Performance Cookies**: Collect information about how you use the Service.
**Functionality Cookies**: Remember your preferences and settings.
6.2 Use of Cookies
We use cookies for various purposes including:
- To operate and personalize the website
- To analyze website traffic
- To improve user experience
6.3 Managing Cookies
You can manage or control cookie settings through your browser settings. Most browsers provide options to block or delete cookies, but please note that disabling cookies may affect the functionality of the Service.
6.4 Changes to This Policy
We may update our Cookie Policy from time to time. The most current version will be posted on our website.
7. Service Level Agreement (SLA)
QCODE.MY guarantees an uptime of 99.9% for its service. In case of downtime, refer to our Uptime Service Guarantee for details on remedies and exclusions.
7.1 Service Availability
We strive to ensure that the Service is available at least 99.9% of the time in any given calendar month, excluding scheduled maintenance and permitted downtimes.
7.2 Scheduled Maintenance
Scheduled maintenance will be carried out during low traffic periods and users will be notified at least 24 hours in advance. Scheduled maintenance is excluded from the uptime calculations.
7.3 Permitted Downtime
The Uptime Guarantee does not apply to downtime caused by:
- Scheduled maintenance
- Force majeure events (natural disasters, acts of war, etc.)
- Acts or omissions by the user
- Third-party services and connectivity issues
- Emergency maintenance
- Beta services
- User violations of the ToS
- System upgrades and implementations
7.4 Service Credits
If we fail to meet the Uptime Guarantee, affected users are eligible for Service Credits. Claims must be submitted within 15 days post-month.
- 0.1% - 0.5% downtime: 5% credit of the monthly subscription fee
- 0.5% - 1% downtime: 10% credit of the monthly subscription fee
- >1% downtime: 20% credit of the monthly subscription fee
7.5 Claim Process
Submit claims by contacting our support team with a detailed description of the incident. Include dates, times and the impact on your business operations.
7.6 Data Backup and Recovery
QCODE.MY performs regular backups of customer data to ensure data integrity and availability. However, the following conditions apply:
- Backup Frequency: Data is backed up on a daily basis.
- Retention Period: Backup data is retained for a period of 30 days.
- Recovery: In the event of data loss due to a system failure or other unforeseen incidents, we will initiate data recovery from the most recent backup
- Backup Limitations: While we strive to ensure data integrity, iMOOLAH NETWORK and QCODE.MY are not responsible for data loss caused by user error or unauthorized access to the Service.
7.7 Liability Limitation
Service Credits are the exclusive remedy for downtime. iMOOLAH NETWORK and QCODE.MY are not liable for any indirect or consequential damages.
7.8 Data Security
We employ industry-standard security measures, including encryption and access controls, to protect user data. However, users are responsible for maintaining secure passwords and safeguarding their own account information.
7.9 Changes to the SLA
We reserve the right to modify this SLA. Changes will be effective immediately upon posting on our website.
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